Key takeaways
- The DMCC portal you log in to is the DMCC Member Portal at portal.dmcc.ae. Sign in with a username in the form name@dmccportal.ae and a password, or with the UAE PASS button on the same screen.
- Almost every task after setup is a service request (SR): visas, renewals, amendments, letters, refunds. Each SR has a number, moves through steps and ends with an e-document you download.
- Two clocks run in the background. A draft nobody submits is voided after 60 calendar days. A request DMCC sends back is cancelled if you do not act within 90 calendar days of the return date, and DMCC’s schedule lists an AED 515 cancellation charge for most request types.
- Most returns are avoidable: short passport validity, details that differ from the passport, an unattested certificate, the wrong file, an expired licence or card, no HR signatory, or an active sanction.
- Never hand anyone your password or UAE PASS code. Your admin adds users, and DMCC lets a company flag a user as a consultant, which removes admin rights from that login.
In short: As of November 2026, the DMCC portal (the DMCC Member Portal) is reached at portal.dmcc.ae/communitylogin, with a username@dmccportal.ae login or UAE PASS. Companies raise service requests there, upload documents, pay from the portal balance and track each step. If DMCC returns a request, open it, read the step assigned back to you, fix the documents and send it back within 90 calendar days, or the request is cancelled and a cancellation fee can be charged.
- 2routesWays to sign in: portal username or UAE PASSLogin page, checked 5 Nov 2026
- 60daysBefore an unsubmitted draft is voidedDMCC guideline
- 90daysTo act on a returned request before it is cancelledDMCC guideline
- 515AEDService request cancellation, most request typesDMCC schedule, checked 5 Nov 2026
On 5 November 2026 we opened the public DMCC login page (without signing in) and read the Help Centre’s public article index, the dmcc.ae knowledge-bank guidelines, the schedule of charges and DMCC’s service request manuals. Some Help Centre answers open only for signed-in members; where we saw just a title and opening line, we say so. This guide is part of our DMCC free zone guide; company formation is covered in DMCC company setup.
Which DMCC portal do you need?
Search for “DMCC portal” and you will find five different DMCC websites. Only one is where a DMCC company files its work, and picking the wrong one is why many logins seem not to work.
| Site | Address | Who it is for | Login |
|---|---|---|---|
| DMCC Member Portal | portal.dmcc.ae/communitylogin | DMCC companies after licensing: requests, payments, statements, appointments | username@dmccportal.ae and password, or UAE PASS |
| DMCC Help Centre | dmccsf.my.site.com/DMCCHelpCentre | FAQs, cases (queries), feedback, live chat, status checks | Public article index; many answers and case tracking need you signed in from the Member Portal |
| Business Setup Wizard | start.dmcc.ae | People forming a new DMCC company | Separate application, not the Member Portal |
| Visa Status Checker | described in DMCC’s Help Centre | Employers and employees following a visa or identity card application | SR number plus the applicant’s passport details |
| Supplier portal | dmcc.ae/supplier-portal | Vendors selling to DMCC itself | Separate; not for a company’s own filings |
The DMCC client portal, company portal and “DMCC login” all mean the Member Portal.
How do I log in to the DMCC portal?
The login page, checked on 5 November 2026, shows two routes:
- Username and password. The box shows the example “username@dmccportal.ae”: a portal username in email format, not your company email. Type it in full.
- UAE PASS. A button on the same page opens UAE PASS sign-in. A January 2021 Help Centre article said DMCC was still working on this; the live page now offers it. If it fails, use your username and ask DMCC how your UAE PASS is matched to your portal user. Abroad? See UAE PASS from abroad.
Under the form, “Having problems logging in?” opens the Help Centre feedback form for suggestions and complaints. For urgent access problems, the contact centre or a Help Centre case is faster.
First access for a new DMCC company
Portal access starts before the licence exists. DMCC’s Help Centre says an applicant “gets access to the portal to initiate the application” once the setup lead is converted; after incorporation, the admin user creates the other users. Login details come by email from DMCC’s Salesforce platform, and DMCC warns they will not arrive if your mail system treats the Salesforce domain as spam. Ask IT to allow it before you chase DMCC.
Forgotten password
- On the login page, click Forgot or reset your password?
- Enter your portal username (the @dmccportal.ae one) and press Continue.
- A reset link goes to the email address registered for that user. Follow it and set a new password.
The “Forgot your username?” link on that page leads to a general Salesforce page, not a DMCC one. If you do not know your username, ask your company’s admin user or the contact centre.
Locked out, admin gone, or no access at all
DMCC publishes no lockout rule, so we quote none. The admin can update any user’s email and each user their own. If the only admin has left, raise a Help Centre case or call the contact centre.
| Symptom | Most likely cause | What to do |
|---|---|---|
| Never received login details | Your mail server blocks Salesforce emails | Allow the Salesforce domain, then ask your admin to resend or update the email on the user |
| “Invalid username or password” | Company email typed instead of the @dmccportal.ae username | Use the full portal username; reset the password if unsure |
| Reset email not arriving | Old or shared email registered on the user | Admin updates the email (Settings, top right, user management) |
| New user cannot be created | Same email already used by another user in the same company | Since 2018 each user in a company needs a unique email address |
| Pop-up about sanctions after login | Not a login fault: the account has an active sanction | See the sanctions table below |
Who in the company can do what?
DMCC’s user roles decide who can submit and who can pay. DMCC’s own blog (February 2016) and a 2019 Help Centre answer describe four: Admin (manages users, creates requests, confirms payment), Approver (creates requests and confirms payment), Entry (creates requests but cannot confirm payment) and Reviewer (view only). DMCC suggests splitting “apply” and “approve” rights, as for a bank account; users are managed from My Settings, then Manage Users. Every employment visa also needs an active HR signatory, who e-signs before the employee does. In short: decide who pays before your first request.
DMCC portal map: where each task lives
This is the map we keep open when filing. Menu paths are written the way DMCC’s guideline pages and manuals print them; your screen may word a label slightly differently. “DMCC time” is the processing time DMCC states on its knowledge-bank page, counted after a complete submission. Any user except a Reviewer can prepare a request; only an Admin or Approver can confirm payment.
- Employment Services
- Visa services
- Employee Residence Permits (Visa)
- Apply for New
Drawn from DMCC’s New Employee Residence Visa service request manual (version 4, 11 January 2024). A schematic, not a screenshot.
| Task | Menu path | Typical documents | DMCC time | Fee (schedule tab) |
|---|---|---|---|---|
| New employment visa |
| Passport (6+ months), photo, attested certificate, offer letter | 20 working days or less | Visa Services |
| Visa renewal |
| Passport (3+ months), health insurance, medical | 3 to 5 working days | Visa Services |
| Visa cancellation |
| Passport, visa page, resignation or termination papers | 2 working days | Visa Services |
| Employee passport update |
| New passport | 1 working day | No charge listed |
| Salary certificate |
| None to upload | 1 working day | Employment letters |
| Licence renewal |
| Ejari or lease, insurance, any NOC or fitness certificate | 2 business days | Licensing Services |
| Licence amendment (address, activity) |
| Ejari or title deed, lease, approvals | 2 business days plus any fitness certificate | Registration Amendments |
| Share transfer or change of officer | Company Services, registration amendments (exact label not printed on the guideline page) | E-signed forms and resolutions, passports, AoA | 2 to 3 weeks | Registration Amendments |
| Establishment card |
(older DMCC guide) | Valid licence | Not published | Establishment Card |
| Letters and NOCs | Employment Services or Company Services, then Official Communications | Depends on the letter | Varies by letter | NOCs and letters |
| Refund of excess balance |
| Bank details as DMCC asks | See DMCC’s refund FAQ | Schedule |
| KYC details, e-signature email or mobile |
| Current passport | Not published | None listed |
| Appointments |
| None | Slot based | None |
For our handling of the visa, renewal, cancellation and card requests above, see DMCC PRO services.
How to raise a service request, step by step
Every request follows one pattern, taken here from DMCC’s visa manuals (updated 11 January 2024) and knowledge-bank pages.
Check the account first
Valid licence and establishment card, no sanction, enough balance, and an HR signatory for employee requests.
Open the service and fill it exactly
Use the map above. DMCC’s manuals insist details match the passport; mistakes here cause returns later.
Enter the correspondence details
The portal user and mobile number entered here receive status messages. Choose someone who reads them daily.
Save and note the SR number
Saving creates the request number that DMCC and the status checkers use. The request is still only a Draft.
Upload documents
Use “Download/Upload/Review Doc” and the SR Documents section, in the exact size and format shown.
Submit and confirm payment
Submit, check the price and confirm. An Entry user cannot confirm payment, so the request waits for an Admin or Approver.
Complete your steps as they open
Steps such as e-signatures, an arrival date or insurance details appear under the request’s Steps section.
Download the output
Permits, visas, licences and letters are uploaded to the request as e-documents; the status then shows Closed.
What do the DMCC request statuses mean?
DMCC does not publish one complete list of statuses, and step names differ by service. These are the ones DMCC’s Help Centre and manuals name.
| Status or step | What it means | Your move |
|---|---|---|
| Draft | Saved but not submitted. DMCC has not received it. | Submit it or cancel it. Unsubmitted drafts are voided after 60 calendar days. |
| Verify Application | Named in DMCC’s FAQ for new visas; the answer is visible only to members. The name points to DMCC reviewing the application. | Wait; watch your email and SMS. |
| Awaiting Re-upload | DMCC has returned the request to your queue because a document is required. | Re-upload and send it back (steps below). The 90-day clock is running. |
| Awaiting confirmation | DMCC needs a choice from you, for example whether a visa amendment (change of status) is required. | Open the step, choose, save. |
| Awaiting Collection of Originals | An original document has to be seen at a DMCC counter for this service. | Book an appointment through Online Booking. |
| Closed | All steps are complete. | Download the e-document from SR Documents. |
How do I track a DMCC service request?
- Inside the portal: the home page lists your pending actions (DMCC’s articles call the panel Pending Actions or My Actions), and you can type the SR number into the search bar to open any request.
- Email and SMS: DMCC’s manuals list an email at each milestone, from submission to the uploaded visa, and SMS messages to the mobile in the correspondence details.
- Service Request Status Checker: a Help Centre tool; DMCC says only authenticated users can see a request’s status there.
- Visa Status Checker: for visa and identity card applications only. It asks for the service request number and the applicant’s passport details, so an employee can follow their own visa without a portal login.
My request was returned: how do I respond and resubmit?
A return is not a rejection. DMCC’s Help Centre answer is short: open the SR and check the latest step assigned back to you. DMCC’s step-by-step article for re-uploads (2018) runs, in summary:
- Log in and click Pending Actions.
- Find the request and the step that was sent back, and read exactly what DMCC asks for.
- Open the documents section and replace every document marked for re-upload.
- Click Return back to SR at the top of the page to send the request back to DMCC.
- Under Steps, open the step showing Awaiting Re-upload and change its status so the step moves on.
A medical result works the same way (DMCC, 2025): upload it in the Medical Fitness Certificate slot, then return the step. Upload a corrected file, not the same one renamed, and if DMCC’s request is unclear, raise a Help Centre case quoting the SR number first.
The two clocks. DMCC’s guidelines void drafts after 60 calendar days and cancel returned requests after 90 calendar days without your action; the manuals add that a cancellation fee is charged to the portal when the system cancels. For licence renewal, DMCC’s older late-renewal FAQ also warns that the late fee is worked out again if your reply slips into the next lateness band.
Why DMCC requests get returned, and how to fix them
Built from the prerequisites on DMCC’s guideline pages and manuals. DMCC publishes no return statistics, so the order is by stage, not frequency.
| Reason | DMCC’s rule | Fix before you submit |
|---|---|---|
| Passport too close to expiry | 6+ months for a new entry permit; more than 3 months for visa renewal | Renew the passport, then update it on the portal |
| Details differ from the passport | All applicant details must be entered as per the passport | Copy names, numbers and dates exactly |
| Job title not supported | Title must be backed by an attested education certificate, or a share certificate for holders of 50+ shares | Finish attestation first; see our attestation order guide |
| Wrong file | Documents in the exact size and format shown | Clear scans, one document per slot |
| Licence or establishment card expired | Both must be valid for visa requests | Renew first; DMCC’s cancellation manual still lets you cancel a visa with an expired licence or card |
| No active HR signatory | Required before any employment visa request | Appoint and activate the HR signatory |
| E-signatures not activated | Share transfer and change of officer need e-signature activated for all authorised signatories | Activate before drafting |
| Old articles of association | Companies registered before 2020 must have adopted AoA under the 2020 rules for a share transfer | Adopt the new AoA first |
| Renewal prerequisites missing | Insurance, third-party NOC valid 3 months past expiry, and fitness certificate, parent good standing and lease each valid 30+ days | Check every date a month before expiry |
| Health insurance about to lapse | Under 1 month left at visa renewal needs an undertaking letter | Renew the policy or attach the letter |
| Outside typing | Since 12 September 2023 DMCC is the only channel for Emirates ID and medical typing for its companies | Do not pay a typing centre for these |
| Cancellation without reason | Registration and licence requests need a valid justification to cancel | Write the reason when you press Cancel Request |
Drafts, cancelled requests and the AED 515 charge
- Drafts and returns: the two clocks above apply (DMCC’s visa pages say drafts are cancelled rather than voided). You can also cancel a draft yourself.
- Cancelling on purpose: the admin uses the Cancel Request button on the request page; for visa requests this works only before DMCC types the application. For letters and some smaller requests, DMCC asks for a signed and stamped SR cancellation letter or a self-service case instead.
- What it costs: DMCC’s schedule lists AED 515 to cancel a new visa, visa renewal, licence renewal or amendment, registration amendment, contract amendment, access approval or office sharing permit request, and AED 1,035 for a new company application. Letters, NOCs, extracts and certificates are generally non-refundable once submitted. The schedule adds its AED 20 Knowledge and Innovation Dirham fee to charges.
Sanctions that block your requests
A sanction is a flag on the company account. DMCC’s guidelines say it must be cleared before a share transfer, officer change, licence amendment, new visa or licence renewal. The login pop-up about sanctions (explained in a July 2026 Help Centre article) simply means one is active. The common ones:
| Sanction remark | Usual trigger | How it is cleared |
|---|---|---|
| Expired licence | Licence not renewed by expiry | Apply for licence renewal |
| Lease Expired | The lease linked to the licence has ended | Renew the lease or record the new contract |
| Expired KYC (July 2026) | Expired passports or out-of-date KYC details of shareholders or officers | Update KYC; until then extracts and registration amendments are blocked |
| Submission of Audited Statements | Audited financial statements overdue | Submit the statements |
| Parent good standing / fitness certificate | Parent certificate or Operational Fitness Certificate out of date | Upload the current certificate |
| Over Due Amount or direct debit failure | Money owed to DMCC | Pay the balance due |
| Court order, termination | Notice from Dubai Courts, or a closure in progress or completed | Through the court matter or the closure process |
If a sanction stays after you fix the cause, DMCC says to contact it. Shareholder and officer records also feed the UBO register, so update both together.
Paying for requests
Requests are paid from the portal balance, topped up by UAEPGS transfer, card, Apple Pay or Google Pay inside the portal, or by bank transfer quoting your portal account number. DMCC’s FAQs also mention a separate visa deposit balance. If the balance is short, the request waits until you top up and return to it, so keep a buffer.
Support: how to reach DMCC about the portal
- Help Centre case
- Create a case from the Help Centre and track it under My Cases; cases raised from the portal also show in the portal. Best for anything with an SR number.
- Live chat
- On the Member Portal and the Help Centre, for quick questions.
- Contact centre
- +971 4 424 9600, or 600 54 3622 inside the UAE; 8 am to 7 pm, Monday to Saturday. Best for access problems.
- Member Engagement Centre
- Almas Tower; client service centre 8 am to 4 pm, Monday to Friday; existing members book through the portal.
- Portal training
- DMCC runs online Member Portal training webinars, for example 17 to 19 June 2026, covering visas, renewals and amendments.
First-week portal checklist for a new DMCC company
- Log in once with the admin user and store the @dmccportal.ae username safely inside the company.
- Create your own users, each with a unique email, and split roles so the person who prepares requests is not the only one who pays.
- Allow DMCC’s Salesforce emails through your mail filter and check the correspondence email and mobile reach a person.
- Appoint and activate the HR signatory before the first visa request.
- Activate e-signature for all authorised signatories.
- Check every shareholder’s and officer’s passport expiry in KYC, to stay clear of the Expired KYC sanction.
- Top up the balance, note your portal account number, and check whether your visa plans need a visa deposit.
- Put licence, lease, establishment card, insurance and fitness certificate expiry dates in a shared calendar with a 30-day warning.
- If you deposited share capital through a bank, submit the bank confirmation letter on time; DMCC warns that missing it can bring a sanction.
- Update your business directory entry and logo, and bookmark the Help Centre.
Keep the portal secure
- Never share a password or UAE PASS code, with a consultant or with anyone claiming to be DMCC. DMCC has warned members about a fraudulent email impersonating DMCC Free Zone.
- Give outsiders their own user. DMCC’s user management lets the admin flag a new user as a consultant (“User is a Consultant?”). That flag disables the admin role, and DMCC lists key privileges that a consultant profile does not get.
- Remove leavers the same day from My Settings, Manage Users, and keep one named backup for the admin user.
How we work on DMCC accounts. We never ask for your portal password or UAE PASS code. Where DMCC allows it, your admin creates a user for us, flagged as a consultant, and disables it when the job is done. Otherwise we prepare every document and form entry, and someone in your company presses submit and pay.
Do you need someone to run the DMCC portal for you?
Often not: DMCC says a new company does not need a consultant for setup, and it runs portal training and publishes guidelines. Help pays off when time is short, you file rarely, or requests keep coming back. MIRDXB PRO is a private PRO and visa services company in Dubai. We are not DMCC, not a DMCC partner or approved agent, and we have no special access to the portal. Our charges for DMCC work, VAT included: new employment visa AED 750, visa renewal AED 600, visa cancellation AED 500, establishment card AED 400 and Emirates ID only AED 150, on top of DMCC’s own fees. Portal management, returned requests, sanctions and other service requests are a fixed quote on WhatsApp before we start. The full list is on our DMCC PRO services page.
- Overview
DMCC free zone guide
What DMCC is, where it sits and how a DMCC company runs from setup to closure.
- Set up
DMCC company setup
Licence types, packages, office choice and first-year costs.
- Hire
DMCC PRO services
Visas, renewals, cancellations and cards handled for you, with our fees.
Frequently asked questions
What is the DMCC portal login address?
portal.dmcc.ae/communitylogin. Sign in with your username@dmccportal.ae username and password, or with the UAE PASS button on the same page.
Is my DMCC portal username my email address?
Not necessarily. The username ends in @dmccportal.ae; your own email is where login details and reset links are sent.
How do I reset my DMCC portal password?
Click Forgot or reset your password, enter your portal username and press Continue. A reset link goes to the email registered for that user.
Can I log in to the DMCC portal with UAE PASS?
Yes. The login page shows a UAE PASS button beside the username form (checked 5 November 2026). If it fails, sign in with your username and ask DMCC to check the link.
Why did I not receive my DMCC portal login details?
DMCC says they will not arrive if your mail system treats the Salesforce domain as spam. Allow it, then ask your admin to resend or correct your email.
What does Awaiting Re-upload mean on a DMCC request?
DMCC has returned the request because a document is required. Replace the marked documents and return the request within 90 calendar days of the return date.
What happens if I ignore a returned DMCC request?
DMCC cancels it after 90 calendar days and charges a cancellation fee to the portal, AED 515 for most request types.
How long does a DMCC draft request stay open?
Sixty calendar days from creation. After that DMCC voids the draft and you start again.
Can I cancel a DMCC service request after submitting it?
Yes, with Cancel Request on the request page: visa requests only before DMCC types them, registration and licence requests with a reason. Most cancellations are AED 515.
Why is everything blocked on my DMCC portal?
Usually an active sanction: expired licence or lease, expired KYC, overdue audited statements or money owed. Clear the cause and services open again.
How can an employee check their DMCC visa status?
With the DMCC Visa Status Checker, using the service request number and the passport details of the applicant. It covers visa and identity card applications only.
Should I give my DMCC portal password to a PRO?
No. Your admin can create a separate user flagged as a consultant, which has no admin rights, and disable it later.
- DMCC Member Portal: login page and password reset page
- DMCC Help Centre, its How to navigate page and public article index (sanctions, statuses, re-uploads, user management, login details, Visa Status Checker)
- DMCC member support and contact page
- DMCC knowledge bank guidelines: new employee visa, visa renewal, visa cancellation, licence renewal, licence amendment, share transfer, change of officer, salary certificate and passport details amendment
- DMCC service request manuals (PDF): new employee residence visa and visa renewal (both updated 11 January 2024), and the licence renewal guideline (version 10, 23 December 2025)
- DMCC schedule of charges and payment modes
- DMCC blog: Manage your portal account (10 February 2016) and How to use the DMCC Help Centre platform (29 June 2018); Member Portal training, June 2026
About this page. We wrote it from DMCC’s own public pages and documents as they stood on 5 November 2026. DMCC changes its portal screens, labels and fees without notice, several Help Centre answers are visible only to signed-in members, and some of DMCC’s guidance on the portal dates from 2016 to 2021, which we have marked where it matters. Treat it as general guidance and check the live portal and schedule before you pay. MIRDXB PRO is a private PRO and visa services company in Dubai. We are not DMCC or the DMCC Authority, we hold no partnership or agency with DMCC or any government body, and we cannot promise any DMCC decision.
